Terms Of Use

This agreement ("user agreement") incorporates the terms and conditions applicable to use by any the person (s) ("the User") of websites or any other customer interface channels of AB Hospitals Private Limited and its affiliate Companies (“ABH”) which includes its sales persons, offices, call centers, advertisements, information campaigns etc. Both User and ABH are individually referred as 'party' to the agreement and collective referred to as 'parties'.

User's liability of cognizance of this agreement

The Users availing services from ABH shall be deemed to have read, understood and expressly accepted the conditions and terms of this agreement, which shall govern the provision of such services by ABH for all purposes, and shall be binding on the User. All rights and liabilities of the User or ABH with respect to any services to be supplied by ABH shall be limited to the scope of this agreement. ABH reserves the right, in its sole discretion, to terminate the access to all or any ABH web sites or its other sales channels and the related services or any portion thereof at any moment, without notice, for general maintenance or whatever reason what so ever.

Availability of website

we'll endeavour to ensure that ABH web site is available twenty four hours per day without any interruptions. Nevertheless, we reserve the right to make web site unavailable at any moment or to restrict access to parts or all of web site without notice. ABH web site is a general info service. We can't represent that the info accessible on or via web site is accurate, not-misleading, complete or up to date. ABH reserves the right to change the terms, conditions, and notices under which the ABH web sites are offered, including but not limited to the charges. The User is accountable for on a regular basis reviewing these terms and conditions.

Use of website

ABH web site is designed for the User’s personal, non-commercial use and it should not be utilized in any other way without ABH’ consent. Except as permitted under applicable law, you must not use, copy, translate, publish, license or sell or any materials or info in ABH web site or the structure, overall style and program code without our consent. If you want to make a request for consent, please contact: hello@abhospitals.com.

Third party web sites and linkings

ABH Web site might contain links and references to other Websites maintained by 3rd parties over whom ABH Web doesn't have control. Similarly, ABH Web can be accessed from 3rd party links over which ABH Web doesn't have control. ABH Web site makes no warranties, representations, or liability of any sort as to the availability, accuracy, currency, or completeness of any info contained in such web sites. ABH isn't accountable for any errors, omissions or representations on any of its pages or on any links or on any one of the linked web site pages. ABH doesn't endorse any advertiser on its webpages in any manner. The Users are requested to verify the accuracy of all info on their very own before undertaking any reliance on such info. The User acknowledges and agrees that at no time at all ABH is making any representation or warranty regarding any third party’s services or products, nor will ABH be liable to the User or any 3rd party for any claims rising from or in connection with such 3rd party services and products.

User contribution

The User agrees to only use ABH website for lawful purposes and that any information provided by User in connection with, or which forms part of, website will be, as far as the User may be aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libelous or blasphemous or defamatory and the User agrees to indemnify ABH against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of breach of this term. We cannot make any assurances about the information or contribution made by any other user and the User should exercise caution before acting or otherwise relying upon any information obtained via the website.

Medical information

ABH Web may contain general information relating to various medical procedures, conditions, and their treatment preparation. Such information is provided for informational purposes only and is not meant to be a substitute for professional medical advice provided by a qualified doctor or healthcare professional. Patients should not use the information contained herein for diagnosing a health or fitness problem or disease. Patients should always consult with a doctor. ABH is not responsible or liable, directly or indirectly for any form of damages whatsoever resulting from the use (or misuse) of information contained in or implied by the information on this site.

Data protection

It is the User’s responsibility to ensure that it gives us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the website.

Force majure circumstances

The user agrees that there can be exceptional circumstances where the ABH may be unable to provide medical services due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues. ABH shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes. In no event shall ABH and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the ABH website(s) or any other channel . Neither shall ABH be responsible for the delay or inability to use the ABH websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the ABH website(s), or otherwise arising out of the use of the ABH website(s), whether based on contract, tort, negligence, strict liability or otherwise. ABH is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

Safety of data downloaded

The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. ABH will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares. IN NO EVENT WILL ABH BE LIABLE TO ANY PARTY FOR ANY LOSS OR DIRECT , INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS WEBSITE, OR ANY OTHER HYPERLINKED WEBSITE.

Proprietary rights

ABH may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The User may use this material only as expressly authorized by ABH and shall not copy, transmit or create derivative works of such material without express authorization. The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.


ABH Hospital respects the privacy of its website users. Please refer to ABH Web’s Internet Privacy Statement that explains users’ rights and responsibilities with respect to information that is disclosed on this website.

Our liability

Since a substantial part of ABH website is both free and available to all, it is a condition that your use of website is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the website for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.


The User agrees to indemnify, defend and hold harmless ABH and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by ABH and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement. The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and ABH cannot be held responsible for the same.

Right to cancellation by ABH in case of invalid information from user

The User expressly undertakes to provide to ABH only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from ABH. In case ABH discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, ABH in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, ABH shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services. The User unequivocally indemnifies ABH of any such claim or liability and shall not hold ABH responsible for any loss or damage arising out of measures taken by ABH for safeguarding its own interest and that of its genuine customers. This would also include ABH denying/cancelling any bookings on account of suspected fraud transactions. ABH at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by ABH is not complete until full money towards the service is received from the customer and accepted by ABH.

Confidentiality and non confidential information

Subject to any applicable terms and conditions set forth in our privacy policy, any communication or other materials that you send to us through the internet or post on the website by electronic mail or otherwise, such as any questions, comments, suggestions or the like, is and will be deemed to be non-confidential and ABH Web shall have no obligation of any kind with respect to such information. ABH Web shall be free to use any ideas, concepts, know-how or techniques contained in such communication for any purpose whatsoever, including but not limited to, developing, enhancing and marketing services.


If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.


The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of ABH Websites or its partner websites or any provision hereof in any manner whatsoever. In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular ABH website, then these terms shall control.


None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of ABH Websites or its partner websites, shall be deemed to constitute a partnership between the User and ABH and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.


If you believe that your intellectual property or other rights are being infringed by the website, or if you are dissatisfied with website or any aspect of our service, in the first instance please contact: Company Secretary, ABH Medicare Services Ltd, ABH Hospital, Sector – 51, Gurgaon – 122001


ABH hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. ABH restricts itself to the jurisdiction of the courts of Gurgaon, Haryana, India only. The User hereby consents to the exclusive jurisdiction of the Courts of Gurgaon, Haryana in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. Those who choose to access the website from other locations do so, on their own initiative and are responsible for compliance with applicable local laws.

Responsibilities of user vis-a-vis the agreement

This Agreement constitutes the entire agreement between the parties, and supersedes all prior written or oral agreements or communications with respect to the subject matter herein. If the User does not agree with any of the terms above, they are advised not to read the material on any of the ABH pages or otherwise use any of the contents, pages, information or any other material provided by ABH. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying ABH in writing.